At Royal Rossa Inc., we are committed to providing you with exceptional service and premium Italian coffee delivered with care. Please review our Shipping and Return Policy below for details on how we process, ship, and handle returns for your orders.

Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Rates

We offer standard and expedited shipping options at checkout.

Shipping rates are calculated based on weight, destination, and delivery method.

Free shipping may be available on qualifying orders or during promotional periods.

Delivery Time

Standard Shipping (U.S.): 3–7 business days

Expedited Shipping (U.S.): 1–3 business days

Delivery timelines may vary during holidays or peak periods.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number.

You can track your order directly via the shipping carrier’s website.

Return & Refund Policy

Eligible Returns

We accept returns for damaged or incorrect items within 7 days of delivery.

Due to the nature of our products, we cannot accept returns on opened or used coffee products unless defective.

Return Process

1. Contact us at [Admin@royalrossa.com] with your order number and a description or photo of the issue.

2. If your return is approved, we will provide you with a return authorization number and instructions.

3. Products must be returned in original packaging and unused condition.

Refunds

Refunds are processed to your original payment method within 5–10 business days after we receive and inspect the returned item.Shipping charges are non-refundable, unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If you need a different product, please place a new order after completing the retur